Returns & Refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or wrong item

Contact us within a reasonable time with your order number and a photo. We will offer a refund, replacement or repair as required by the Australian Consumer Law, and we cover any return postage.

Change of mind (30 days)

If you change your mind, you can request a return within 30 days of delivery. The item must be unused and in its original packaging. Please email us first so we can give you the return address and instructions; returns sent without contacting us can't be tracked. Return postage for change-of-mind returns is paid by the customer. Once the return is received and checked, we refund the item price to your original payment method within 5 business days.

Lost parcels

If your order hasn't arrived within 20 business days of dispatch, contact us and we will investigate and, where the parcel is lost, send a replacement or refund.

How to start a return

Use our contact page with your order number and the reason for the return.